Contact Center Software

Custom contact center software development.

Cloud dialers, IVR, and BPO platforms built on Asterisk and carrier-grade infrastructure. Trusted by operators running real outbound floors.

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What we build

Production contact-center systems.

Predictive & preview dialers

Configurable pacing, abandon controls, and skill-based routing — engineered for compliance and connect rates.

IVR & call routing

Menu trees, dynamic routing, whisper/transfer flows — wired to your CRM and real business logic.

CRM integrations

Salesforce, HubSpot, Zoho, custom CRMs — bi-directional sync, screen pops, click-to-dial.

TCPA campaign engines

Abandon-rate enforcement, per-tenant DNC, time-zone gating, call recording retention.

Tier-1 carrier integration

SIP trunking to US, UK, Canada, Australia carriers. Local-presence DID pools, LRN routing.

Agent workstations

Browser-based softphones, wallboards, real-time dashboards, supervisor tooling.

Case Study

QADial

A flat-priced cloud dialer disrupting a $2–3k/month category.

  • $39/mo flat
  • 20 agent seats included
  • Live in under an hour
  • Tier-1 US/UK/CA routing
Read the full case study
Technical depth

The hard parts, in-house.

Asterisk & FreeSWITCH

Deep expertise in both — we choose based on the workload, not hype. Custom dialplan, AMI/ARI integration, ODBC.

TCPA compliance

Abandon-rate enforcement, per-tenant DNC scrubbing, time-zone gating, consent capture, call recording retention.

Carrier relationships

Tier-1 SIP trunking to US, UK, Canada, Australia. LRN and LATA routing for local-presence and connect optimization.

Real-time reporting

Wallboards, supervisor dashboards, agent state streams — all built on event pipelines, not polling.

Who we build for

Serious operators.

BPOs scaling past 20 seats

You’ve outgrown off-the-shelf. You need custom integrations, compliance controls, and real reporting — without a $50k/mo enterprise contract.

Enterprises modernizing legacy dialers

You have on-prem Avaya or Five9 and want to move to cloud on your terms. We own the migration end-to-end.

SaaS founders launching contact-center products

You’re building a vertical BPO product and need telephony done right. We ship the infrastructure so you can ship the product.

FAQ

Frequently asked questions

  • How long does it take to build a cloud dialer?

    MVP in 8–12 weeks with Tier-1 routing, predictive dialing, CRM sync, and TCPA controls. Our reference build (QADial) went from empty repo to paying users in that window.

  • Do you build on Asterisk, FreeSWITCH, or both?

    Both. We choose based on workload: Asterisk for flexible dialplan and a deep ecosystem, FreeSWITCH for high-concurrency media handling. We’ve shipped both in production.

  • How do you handle TCPA compliance?

    Abandon-rate enforcement, per-tenant DNC lists, time-zone windowing, consent logging, and retention-controlled call recording — all as first-class features, not bolted-on.

  • Can you integrate with our existing CRM?

    Yes. We’ve built bi-directional sync for Salesforce, HubSpot, Zoho, GoHighLevel, and custom CRMs. Screen pops, click-to-dial, and live activity logging come standard.

  • What carriers do you work with?

    Tier-1 SIP trunking into the US, UK, Canada, and Australia. We own the carrier relationships and local-presence DID provisioning — you don’t have to.

  • Do you handle deployment and ops, or just the build?

    Both. We run production dialers for real BPOs. We can build-and-transfer or keep operating the platform with you — your call.

Ready to build your contact center platform?

Tell us what you’re building. Typical response within one business day. UK + US hours covered.

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