inparlor.
Australia

Maintenance & Support.

Senior engineers on retainer, not on a ticket queue.

Pricing

Custom quote — proposal within 48 hours

monthly retainer

Indicative AUD conversion; final quotes are issued in AUD against itemised scope.

Why AU buyers choose us

A US-headquartered senior team building software for Australian businesses, with working hours that overlap AEST, quotes in AUD, and the Privacy Act 1988 built into how we handle data.

  • AEST overlap windows for live calls, demos, and sprint reviews — not just async email
  • Quotes and invoices in AUD, GST shown clearly as a separate line, never buried
  • Privacy Act 1988 and Australian Privacy Principles considered in every data model we ship
  • You own the GitHub repo and deployment from day one — no offshore black box, no licence trap
  • Senior engineers only on the build, the same people who scope the work do the work

We design to the Privacy Act 1988 and the 13 Australian Privacy Principles, keeping personal data handling, consent, and breach-notification posture in scope from the data model up. Every quote separates GST as its own line so the price you approve is the price you pay.

What this includes

Deliverables, line by line.

  • Named senior engineer who learns and owns your codebase
  • Response-time SLA on bugs by severity
  • Monthly dependency and security patch upgrades
  • Error and uptime monitoring via Sentry and Grafana
  • Performance budget tracking and regression fixes
  • Small feature and enhancement work within the monthly allocation
  • Automated CI checks and end-to-end tests via GitHub Actions and Playwright
  • Dependabot configured for ongoing dependency hygiene
  • Monthly report of what shipped and what is at risk
  • Quarterly roadmap review to plan the next cycle
Process

How an engagement runs.

  1. 01

    Onboarding and codebase ramp

    We read your code, document how it is deployed, set up monitoring if it is missing, and find the landmines before they go off. You leave onboarding with a health report and a prioritized risk list.

  2. 02

    Stabilize

    First cycle clears the urgent backlog: security advisories, broken monitoring, the bugs your team has been working around. We get the system to a known-good baseline.

  3. 03

    Monthly cycles

    Each month runs to your SLA: bugs triaged by severity, dependencies kept current, and a budget of hours for the small features and improvements you have been putting off.

  4. 04

    Quarterly roadmap review

    Every 90 days we step back with you to look at tech-debt trends, upcoming framework upgrades, and where the next quarter's effort should go. Maintenance should reduce risk over time, not just hold the line.

FAQ

What buyers ask before signing.

Ready to start?

Ready to start with Maintenance & Support?

Tell us about your business and current numbers. We respond within 48 hours with scope, pricing in AUD, and timeline.

Get a proposal