inparlor.
Development

Maintenance & Support.

Senior engineers on retainer, not on a ticket queue.

By the numbers

  • <24hresponse SLA
  • 99.9%uptime across retainers
  • 30+products maintained
What this includes

Deliverables, line by line.

  • Named senior engineer who learns and owns your codebase
  • Response-time SLA on bugs by severity
  • Monthly dependency and security patch upgrades
  • Error and uptime monitoring via Sentry and Grafana
  • Performance budget tracking and regression fixes
  • Small feature and enhancement work within the monthly allocation
  • Automated CI checks and end-to-end tests via GitHub Actions and Playwright
  • Dependabot configured for ongoing dependency hygiene
  • Monthly report of what shipped and what is at risk
  • Quarterly roadmap review to plan the next cycle
Process

How an engagement runs.

  1. Onboarding and codebase ramp

    We read your code, document how it is deployed, set up monitoring if it is missing, and find the landmines before they go off. You leave onboarding with a health report and a prioritized risk list.

  2. Stabilize

    First cycle clears the urgent backlog: security advisories, broken monitoring, the bugs your team has been working around. We get the system to a known-good baseline.

  3. Monthly cycles

    Each month runs to your SLA: bugs triaged by severity, dependencies kept current, and a budget of hours for the small features and improvements you have been putting off.

  4. Quarterly roadmap review

    Every 90 days we step back with you to look at tech-debt trends, upcoming framework upgrades, and where the next quarter's effort should go. Maintenance should reduce risk over time, not just hold the line.

Stack

Tools we run with, by default.

  • GitHub Actions
  • Sentry
  • Grafana
  • Playwright
  • Dependabot
  • Docker
  • Postgres
  • Next.js

We will work in your existing stack when it fits. We swap tools only when the cost of staying is higher than the cost of moving.

Pricing

Transparent, itemized, no day rates.

Custom quote

monthly retainer, scoped to you

Every engagement is scoped against your spec. Every proposal is itemized: design, build, content, and integrations — so you can sanity-check the math before signing.

Timeline

Ongoing, monthly cycles with quarterly roadmap reviews

For mixed engagements (build + maintain), we bundle the proposal with a single price you can take to the board.

Featured work
Healthcare / Dental

2.3×

online bookings after rebuild

12-location dental group

12-location dental group with a fragmented web presence, a 4.1s LCP, and a booking flow that leaked 70% of visitors. We rebuilt the platform and booking experience; online bookings more than doubled, LCP dropped to 1.4s, and the group now runs on a 99.95%-uptime maintenance retainer.

Read the case study
Pair this with

Most clients run two or three of these together.

Stack thinking: paired engagements share one measurement layer, one accountability ledger, and one quarterly business review. That's where the compounding comes from.

FAQ

What buyers ask before signing.

Ready to start?

Ready to start with Maintenance & Support?

Get a proposal for Maintenance.

Name, email, and one line on what you need. Written scope, timeline, and price in 24–48 hours — no discovery call required to schedule a discovery call.

Response within 24 hours from a real strategist.