inparlor.
Canada

Maintenance & Support.

Senior engineers on retainer, not on a ticket queue.

Pricing

Custom quote — proposal within 48 hours

monthly retainer

Indicative CAD conversion; final quotes are issued in CAD against itemised scope.

Why Canada buyers choose us

A US-headquartered software team building for Canadian companies — same-timezone collaboration, CAD invoicing, and PIPEDA-aware data handling from the first call.

  • US-headquartered team working ET/PT overlap hours with clients from Halifax to Vancouver — no overnight handoff gap
  • Invoicing in Canadian dollars (CAD), so budgets, change orders, and retainers stay in one currency
  • PIPEDA-aware data handling, with provincial-residency and access-request requirements scoped into every build
  • Quebec Law 25 awareness for Montreal and other Québec-based clients handling personal information
  • Senior engineers on every engagement — your product is never staffed to whoever is free that week

We handle Canadian personal information under PIPEDA, scoping consent, breach-notification, and data-residency expectations into the architecture rather than bolting them on later. For Québec-based clients we factor in Law 25 (the modernized Act respecting the protection of personal information in the private sector).

What this includes

Deliverables, line by line.

  • Named senior engineer who learns and owns your codebase
  • Response-time SLA on bugs by severity
  • Monthly dependency and security patch upgrades
  • Error and uptime monitoring via Sentry and Grafana
  • Performance budget tracking and regression fixes
  • Small feature and enhancement work within the monthly allocation
  • Automated CI checks and end-to-end tests via GitHub Actions and Playwright
  • Dependabot configured for ongoing dependency hygiene
  • Monthly report of what shipped and what is at risk
  • Quarterly roadmap review to plan the next cycle
Process

How an engagement runs.

  1. 01

    Onboarding and codebase ramp

    We read your code, document how it is deployed, set up monitoring if it is missing, and find the landmines before they go off. You leave onboarding with a health report and a prioritized risk list.

  2. 02

    Stabilize

    First cycle clears the urgent backlog: security advisories, broken monitoring, the bugs your team has been working around. We get the system to a known-good baseline.

  3. 03

    Monthly cycles

    Each month runs to your SLA: bugs triaged by severity, dependencies kept current, and a budget of hours for the small features and improvements you have been putting off.

  4. 04

    Quarterly roadmap review

    Every 90 days we step back with you to look at tech-debt trends, upcoming framework upgrades, and where the next quarter's effort should go. Maintenance should reduce risk over time, not just hold the line.

FAQ

What buyers ask before signing.

Ready to start?

Ready to start with Maintenance & Support?

Tell us about your business and current numbers. We respond within 48 hours with scope, pricing in CAD, and timeline.

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