inparlor.
United Kingdom

Maintenance & Support.

Senior engineers on retainer, not on a ticket queue.

Pricing

Custom quote — proposal within 48 hours

monthly retainer

Indicative GBP conversion; final quotes are issued in GBP against itemised scope.

Why UK buyers choose us

A remote-first, US-headquartered senior team building bespoke software for UK businesses — GBP invoicing, a UK working-hours overlap and UK-GDPR-aware delivery, with the code yours from day one.

  • Remote-first senior engineers with a UK business-hours overlap window for stand-ups, demos and incident response
  • Invoiced in GBP (£) against a clear fixed-bid scope, so there are no surprise currency conversions on your purchase order
  • Delivery built to be UK-GDPR and ICO-aware: lawful-basis mapping, data-minimisation and a documented data-processing trail
  • Contracts run under a mutually agreed governing law, with a mutual NDA and the GitHub repository transferred to your organisation

We deliver with UK-GDPR and ICO expectations in mind — lawful-basis mapping, data-minimisation, subject-access readiness and a documented processing trail. We build to the controls your DPO or auditor specifies (we are not a law firm), and can scope UK or EU data residency where a workload requires it.

What this includes

Deliverables, line by line.

  • Named senior engineer who learns and owns your codebase
  • Response-time SLA on bugs by severity
  • Monthly dependency and security patch upgrades
  • Error and uptime monitoring via Sentry and Grafana
  • Performance budget tracking and regression fixes
  • Small feature and enhancement work within the monthly allocation
  • Automated CI checks and end-to-end tests via GitHub Actions and Playwright
  • Dependabot configured for ongoing dependency hygiene
  • Monthly report of what shipped and what is at risk
  • Quarterly roadmap review to plan the next cycle
Process

How an engagement runs.

  1. 01

    Onboarding and codebase ramp

    We read your code, document how it is deployed, set up monitoring if it is missing, and find the landmines before they go off. You leave onboarding with a health report and a prioritized risk list.

  2. 02

    Stabilize

    First cycle clears the urgent backlog: security advisories, broken monitoring, the bugs your team has been working around. We get the system to a known-good baseline.

  3. 03

    Monthly cycles

    Each month runs to your SLA: bugs triaged by severity, dependencies kept current, and a budget of hours for the small features and improvements you have been putting off.

  4. 04

    Quarterly roadmap review

    Every 90 days we step back with you to look at tech-debt trends, upcoming framework upgrades, and where the next quarter's effort should go. Maintenance should reduce risk over time, not just hold the line.

FAQ

What buyers ask before signing.

Ready to start?

Ready to start with Maintenance & Support?

Tell us about your business and current numbers. We respond within 48 hours with scope, pricing in GBP, and timeline.

Get a proposal